Resume

Work Experience

Nov. 2020 - Present

Zappos / Senior Accessibility Experience Designer

  • Leading accessibility strategy across web and mobile products

  • Partnering with cross-functional leads to prioritize accessibility work

  • Guiding design, development, and QA practitioners to enable them to build and deploy accessible experiences from the start

  • Establishing and governing design and technical standards for accessibility across all digital products

  • Advocating and educating practitioners through regular training sessions/office hours

  • Conducting regular automated and manual evaluations of new features and experiences on web/mobile platforms

  • Communicating and reporting evaluation findings to senior leadership

  • Creating low/high fidelity designs and interactive prototypes

Jun. 2019 - Nov. 2020

Zappos / Accessibility Experience Designer

  • Conducted a comprehensive evaluation of existing digital experiences, reported findings, and created a remediation plan

  • Collaborated with design, development and QA to create sustainable, accessible design system components

  • Built a resource hub to help promote self-guided education and training

  • Served as the point of contact for all accessibility related inquiries

  • Implemented an accessibility library to help designers notate their designs for development

Mar. 2017 - Jun. 2019

Zappos / UX Design Technologist

  • Led the design, testing and implementation of a broad set of landing page components, which ultimately became the building blocks of our new design system

  • Managed and maintained design system patterns and standards

  • Built and iterated prototypes to help identify unforeseeable gaps

  • Became tech advocate for accessibility

Mar. 2015 - Mar. 2017

Zappos / UX Designer

  • Created low / high fidelity website experiences

  • Redesigned entire triggered/transactional company emails leading to 12% higher CTR

  • Led the initiative to make global, responsive UI changes to Zappos.com for the first time since 2010

May 2014- Mar. 2015

Zappos / Jr. Front-End Developer

  • Aided in migrating over email systems

  • Transitioned triggered/transactional emails to be responsive

  • Developed and designed the Zappos User Interface Guidelines

  • Developed a Gait Analysis mobile app for Zappos customers

Oct. 2010- May 2014

Zappos / Visual Designer

  • Interned for the first 6 months

  • Designed print collateral to support Marketing campaigns as well as internal events

  • Led a team in building Zappos’ first pop-up environmental experience at the Cosmopolitan Hotel

  • Created and implemented website assets

  • Contributed in creating the holiday shipping box designs

Education

Dec. 2017

Nielsen Norman Group / UX Master Certification

Credential ID: 1010956

Jun. 2003 - Aug. 2007

University of Nevada Reno / Marketing

Bachelors Degree

Skills & Expertise

Skills

  • UX/UI Design

  • Prototyping

  • Accessibility Evaluations (Automated/Manual)

  • Project Management

  • Research

Software

  • Sketch

  • Figma

  • Abstract

  • Invision

  • Adobe Suite

  • Visual Studio Code